Conditions of Use - Art Gallery Roma

Every item we sell is carefully inspected before it is shipped. If the merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of the order, accompanied with a written note from the shipping company that the delivered packaged arrived damaged.

I will not accept any returns after 30 days. I will refund your payment within 5 business days of receiving the item. 

Please remember to keep the painting in its original condition.


IMPORTANT:

For Artworks on Canvas higher than 31 inches x 31 inches,  80x80cm, the refund will be of 70% on the price of the Artwork.

NOTE:
Screen colors can vary, so consider there may be a slight variation in color when you receive the work photo by email. If you are able to visit my Atelier in via dei Coronari, 7 Roma Italy , you will recognize the exceptional quality of the artworks and the quality of the oil paintings colors.

 


Shipping charges will not be refunded when you send the painting back. The shipping cost will be quoted by us based on the size of the painting. All claims must be first made by email with a good quality jpeg image (of the damages tube) and the painting in question. The refund will be issued after the painting is shipped back to the artist studio.

Canceling an order before it is delivered to the customer will result in a 20% charge in order to cover transaction fees

Shipping Information

No shipping charges.